MADE TO ORDER. MADE TO LAST.
In a world of same-day and next-day shipping, it's easy to expect every product to arrive almost immediately. But archival-quality products are different.
Rather than mass-producing products to sit on warehouse shelves, we make many of our products by hand, using carefully sourced materials, and store them in a humidity-controlled environment to ensure the quality and long-term performance you expect.
Because many of our products—from archival boxes to exhibit cases—are made to order, lead times can increase during periods of high demand.
TYPICAL LEAD TIMES:
(i.e. time before your orders ships)
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Most archival supply orders: 1-2 business days
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During periods of high demand: 5-6 business days
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Exhibit case lead times vary depending on the product and level of customization, but average lead times are 6-8 weeks.
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High demand can also affect exhibit case lead times. Whenever possible, we recommend ordering exhibit cases well in advance to ensure ample time for consultation and production.
Need your order sooner? We understand that some situations may not allow for advance planning. If you have any urgent request, please contact us. We're often able to expedite critical orders or help you find a product that will ship faster.
When your order has shipped you will receive a shipping confirmation email from us. You can find a tracking link in your Order History on our website after your order has shipped.
If you have questions about an existing order or one you're planning to place, our team is here to help.
